Terms and Conditions for Trossachs Gate Cottage
Trossachs Gate Cottage is available for holiday rental for periods of 3 nights or more up to a maximum of 28 days. Guests are kindly asked to read the following terms and conditions and acknowledge that you will abide by them when accepting a booking.
Checking in and out
Checking In time is from 17.00 hours until 20.00 hours unless arranged in advance due to travel. We like to be available to welcome guests and explain the facilities but we also have a keysafe in the porch which can also be used if guests are unavoidably delayed in getting to us.
In order to allow us to prepare the property for incoming guests Check Out can be no later that 11.00 hours due to the cleaning time required.
We always try to be flexible with timings as we understand that guests can be travelling form far and wide.
The rental rates are clearly displayed on our website and also on any other platform that we use to advertise. They are based on a per night basis for the whole property and includes all electricity and gas use, plus logs and coal. The rate can vary depending on the time of year and demand and will be updated from time to time.
We require that the cost of the stay is paid in full at the time of booking. We accept payment via Paypal or any other credit or debit card.
Cancellation of your booking
If we have to cancel your booking for whatever reason then all of your monies will be returned.
If you cancel your booking more than 30 days from your arrival date we will refund the full cost of your stay. If you cancel your booking with less than 30 days notice we reserve the right to retain 50% of your booking cost. If you cancel your booking with less than 14 days notice we reserve the right to retain the whole amount of your stay and no monies will be returned.
Unfortunately we are not able to accept pets of any kind at Trossachs Gate Cottage
Breakages or Damage
Please bring to our attention immediately if any breakages occur or damage is caused to the property so that we can rectify the problem as soon as possible before our next guests arrive. We reserve the right to charge guests for any damage or breakages if negligence on their part, is the cause of the breakage or damage.
We have a strict no smoking policy in the property or in the porch to the front of the property. This is also dictated to us by the law in Scotland for short lets. Smoking is permitted in the garden and in the gazebo and we ask that you use the ashtrays provided and empty them in the grey dustbin when finished. Please do not bring the ashtrays into the house.
Number of Persons
We must always know who is staying in the property for a number of reasons. Once we have accepted your booking for the number of guests in your group or family unit, this number cannot be changed without our approval. The maximum numbers of guest that we can accommodate is 4 persons. We may agree to an additional infant who sleeps in an adults room. Visiting friends or relatives are not permitted to stay in the accommodation overnight unless prearranged and does not exceed the maximum number of persons.
We provide facilities such as a travel cot, highchair and toilet accessories for infants under 2 years old. We do not provide top bedding for infants so guests must bring their own bedding but we do provide mattress and bottom sheets.
The property has a wood burning stove which gets VERY HOT and although we provide a guard it is advisable that you DO NOT use the stove if young children are in your party. The property has central heating throughout in every room should you require to heat up the property.
Please lock the property with the key provided if you leave it unattended to ensure the security of the items in the property and your own personal belongings. Notwithstanding that the property was locked, we cannot be held responsible for any loss or damage to your personal items whilst you are staying in the property. We advise our guest to always ensure that they have suitable travel insurance for the UK so that they are covered for loss of property, injury and cancellations.
Enjoy your stay with us